The five control methods include self-control, objective, normative, bureaucratic, and conservative control (Prasad, 2020). Bureaucratic control is a kind of control in which the manager or supervisors strives to manage the behavior of employees for the good of the organization by punishing or rewarding employees, depending upon their behavior and/or performance. This method of control is mostly used in government departments as policy compliance is very important in government departments. In an organization like Kmart, Costco, or Walmart, employee theft can be controlled by setting strict rules i.e. punishing anyone who tries to steal or misuses company assets.
The second method of control is objective control which can be further divided into output control and behavior control. Behavior control works on the assumption that if an employee showcases the right behavior every day then it will result in the achievement of the goal (Prasad, 2020). The output control on the other hand focuses on measuring the results and rewards and punishment is given accordingly. Employee theft can be prevented using this control method by carefully observing the behavior of employees.
Another control method is that of normative control in which the managers use the values and beliefs of the employee, and shape them as per the company’s requirements. Employee theft can be prevented in organizations like Kmart and Walmart by hiring people who are honest and have a positive attitude towards work. On contrary to normative control, managers utilizing the conservative method of control, give workgroups complete autonomy and accountability for the completion of the project. These workgroups control their work processes, schedule, discipline, hiring, etc (Williams, McWilliams & Lawrence, 2014). Employee theft can be prevented by the management using the conservative method of control by giving complete authority to workgroups to monitor each employee and take initiatives to protect company assets. The fifth control method is self-control in which employees and managers are supposed to control their own behavior. In this method, employees get to do whatever they want, making sure that they do not cross the boundaries set by the leaders. Self-control would be the most ineffective method to control employee theft as employees are free to do what they want, however, employees do monitor individual performance which may prevent theft.
In this section, we will provide an overview of the importance of theft prevention in retail stores and how effective control methods can make a difference.
Hiring and Training Competent Staff
A well-trained and vigilant staff plays a crucial role in preventing theft. This section will discuss the significance of hiring trustworthy employees and providing comprehensive training on identifying suspicious behavior and preventing theft incidents.
Implementing Video Surveillance Systems
Video surveillance systems act as a powerful deterrent against theft and provide valuable evidence if an incident occurs. This section will highlight the importance of strategically placing surveillance cameras throughout the store and using advanced monitoring techniques.
Utilizing Electronic Article Surveillance (EAS) Systems
EAS systems are commonly used in retail stores to prevent shoplifting. This section will explain how EAS systems work and discuss the different components involved, such as security tags and detection devices. It will also cover the benefits of using EAS systems as part of an overall theft prevention strategy.
Establishing Access Control Measures
Controlling access to certain areas within the store can help prevent unauthorized individuals from engaging in theft. This section will delve into various access control measures, including key card systems, security guards, and restricted entry points.
Implementing Inventory Management Systems
Efficient inventory management systems can significantly reduce theft incidents. This section will explore the importance of accurate inventory tracking, implementing barcode systems, conducting regular stock audits, and leveraging technology to prevent theft through systematic control methods.
Preventing theft is a top priority for retail stores, and implementing effective control methods can make a substantial difference. By hiring and training competent staff, implementing video surveillance and EAS systems, establishing access control measures, and implementing robust inventory management systems, retailers can significantly reduce theft incidents and create a safer shopping environment for everyone involved.
- Q: How can I ensure the staff is properly trained in theft prevention? A: It is essential to provide comprehensive training programs that cover identifying suspicious behavior, handling theft incidents, and implementing preventive measures.
- Q: What are the benefits of utilizing video surveillance systems? A: Video surveillance systems act as a deterrent and provide valuable evidence in case of theft incidents, helping to identify and prosecute perpetrators.
- Q: How do electronic article surveillance systems work? A: Electronic article surveillance systems use security tags and detection devices to trigger alarms when unauthorized items pass through exit points, alerting store personnel.
- Q: Are access control measures expensive to implement? A: The cost of access control measures can vary depending on the complexity and scale of the system. However, the investment is worthwhile considering the potential losses from theft.
- Q: Can inventory management systems prevent internal theft as well? A: Yes, inventory management systems help track inventory accurately, making it easier to detect discrepancies and identify potential internal theft incidents.